Fewer back-and-forths. Faster turnarounds. Clear status for everyone.
- • Courier pickups & drops with one-tap confirmations
- • Photo/scan approvals and change requests in chat
- • Live status: Received → In fabrication → QC → Ready → Delivered
- • 24/7 availability — instant replies even outside business hours
*With photo/scan approvals & standardized instructions in chat.
Trusted by early adopters and pilot dental labs
What you get
Standardized WhatsApp workflows that keep cases moving and expectations clear.
Pickup & drop logistics
One-tap pickup requests, courier confirmations, and delivery windows.
Photo/scan approvals
Share prep photos or scans; Approve or Request changes in chat.
Case status tracking
Received → In fabrication → QC → Ready → Delivered (with timestamps).
Shade & materials
Structured prompts to capture shade, materials, and special instructions.
Exceptions & remakes
Quick escalation path; remake loop with audit trail and photo notes.
Reports & tags
Interakt tags → Sheets/CRM; SLA & remake KPIs in one place.
Why this matters for dental labs
Fewer back-and-forths, faster case turnarounds.
Clarity without chasing
One thread for status, photos, approvals, and delivery windows—right in WhatsApp.
- • Pickup requests & POD
- • Approve / request changes
- • Due-date updates
Less coordination overhead
Standardized intake (shade/materials) and templated status pings keep everyone aligned.
- • Structured intake & SLAs
- • Exception/remake loop with audit
- • Courier windows & routing
Remake % and TAT in one place
Measure SLAs, remake drivers, and delivery performance—improve week over week.
- • SLA hit rate & TAT
- • Remake % & reasons
- • Tags → Sheet/CRM
How it integrates
WhatsApp Cloud API
Template approval and reliable delivery.
Interakt
Tags, routing, opt-ins, and audit trails.
Courier / delivery
Pickup windows, delivery status, and proof of delivery.
Sheets / CRM
Case SLAs, remake rate, and turnaround dashboards.
Flows in detail
Exactly how DentalLab coordinates each case, end to end.
1) Pickup & drop coordination Show
Outcome: Fewer missed pickups; predictable delivery windows.
When it fires: Dentist taps “Request pickup” or schedules a daily window.
Experience: One-tap confirm; address/map link; courier ETA & proof of pickup.
Tags: pickup_req, pickup_ok, dropped_off, delivered.
2) Intake checklist (shade, materials, due date) Show
Prompt for case type, shade, materials, contacts, due date, and notes—no missing fields.
Tags: case_open, intake_ok, due_set.
3) Photo/scan approvals & change requests Show
Send photos/scans; dentist taps Approve or Request changes with quick notes.
Tags: qa_sent, approved, changes_req, changes_done.
4) Live status & due-date updates Show
Automatic status pings with timestamps; negotiate due-date changes in chat when needed.
Tags: in_fab, qc, ready, due_moved.
5) Delivery & proof of delivery Show
Share out-for-delivery, arrival window, and POD photo/signature; mark case closed.
Tags: ofd, arriving, pod, case_closed.
6) Remakes & exceptions with audit trail Show
Open a remake with photos and reason codes; track steps until delivery of the corrected case.
Tags: remake_open, remake_in_fab, remake_ready, remake_delivered.
Pricing
Simple plans by lab size. Start with DentalLab—add other modules as you grow.
Single lab
- • Pickup & drop coordination
- • Photo/scan approvals & change requests
- • Case status with timestamps
- • Basic SLA/remake reporting to Sheet/CRM
Setup (one-time)
- Interakt/WABA connection & template submission
- Intake checklist (shade, materials, due date)
- Pickup windows, courier notes, saved replies
Ongoing monthly
- Template maintenance & timing tweaks
- Monthly KPI email (SLA, remake %, TAT)
- Deliverability & compliance guardrails
Limits & notes
- Up to 500 messages / month
- 1 location
- WhatsApp/Meta API & conversation fees billed separately by your BSP/Meta
Multi-lab
- • Everything in Single
- • Route by location & courier windows
- • Slot-bank for pickups/deliveries
- • SLA & remake dashboards (live KPIs)
Extended support — business-hours response with after-hours on-call for urgent deliverability/outage issues. Proactive monitoring of template approvals & link hygiene. 24/7 coverage available on request.
Setup (one-time)
- Shared template library + local overrides
- Branch/location IDs & courier windows
- SLA matrix & escalation rules
Ongoing monthly
- KPI review + one optimization/month
- Template lifecycle & compliance management
- Benchmarking & rollout of winning changes
Limits & notes
- Up to 2,000 messages / month (then ₹X / 100 messages)
- Includes 2 locations; +₹1,000 / extra location
- WhatsApp/Meta fees billed separately by your BSP/Meta
Enterprise
- • Everything in Multi-lab
- • Courier & storage integrations; SSO
- • Template governance & audit trails
- • Network analytics, SLAs & executive roll-ups
Setup (one-time)
- Network data model & shared assets
- Onboarding playbook & change management
- Executive dashboards (branch & roll-up)
Ongoing monthly
- Quarterly optimization sprints
- SLAs & on-call for urgent incidents
- Template lifecycle & compliance at scale
Limits & notes
- Priced per location; message caps sized to network
- Central governance with selective local overrides
- WhatsApp/Meta fees billed separately by your BSP/Meta
Cancel anytime. No engineering required.
WhatsApp/Meta API & conversation fees are billed separately by your BSP/Meta to your lab.
Discounts available for quarterly/annual prepay. Founding & volume-based pricing—talk to us.
Pricing varies by message volume, locations, and integrations. We’ll share an exact quote after a short scoping call.
Pricing FAQ
Do you provide 24/7 support?
Single lab includes business-hours support. Multi-lab includes business-hours + after-hours on-call for urgent deliverability/outage issues. 24/7 coverage is available on request for networks.
How do location counts affect pricing?
Multi-lab pricing includes 2 locations, then +₹1,000 / additional location each month. Enterprise is scoped for DSOs and networks.
What happens if we exceed message caps?
We’ll notify you at 80% usage. Overages are billed at ₹X / 100 messages, or we can right-size your plan.
Are WhatsApp/Meta fees included?
No—API & conversation fees are billed separately by your BSP/Meta directly to your lab/network.
Can we get discounts for longer commitments?
Yes—quarterly/annual prepay discounts are available. We’re flexible for founding and volume-based pricing.
Do courier integrations cost extra?
Basic pickup windows & proof-of-delivery via WhatsApp are included. Direct system integrations (courier APIs/storage) are available as paid projects.
FAQs
Can assistants use WhatsApp too?
Do you capture shade/materials reliably?
How do remakes work?
Is case data secure?
Ready to streamline case handoffs?
Start with DentalLab. Add Reception, Labs, or Pharma when you’re ready.