Fewer prep errors. Fewer no-shows. Faster turnarounds.
- • Clear fasting/contrast instructions with auto nudges
- • One-tap confirmations, rescheduling, and multi-site routing
- • Scan-day check-ins and status: sample/scan, QA, report ready
- • 24/7 availability — instant replies even outside business hours
Trusted by early adopters and pilot diagnostics centers
What you get
Standardized WhatsApp flows that keep patients prepared and slots utilized.
Prep instructions
Fasting/contrast rules with bilingual copies and time-based nudges.
Confirmations & reminders
One-tap Confirm / Reschedule / Directions. EN + Malayalam.
Multi-site routing
Offer nearest/available centers; keep capacity balanced.
Scan-day check-ins
Arrival, queue status, and late-running notices without phone calls.
Results notifications
Secure link or pickup notice when QA completes.
Reports & tags
Interakt tags → Sheets/CRM; track prep issues and TAT.
Why this matters for diagnostics
Keep patients prepared, slots utilized, and reports moving.
Arrive prepared—no surprises
Clear fasting/contrast checklists and timely nudges cut last-minute cancellations.
- • Bilingual prep & directions
- • One-tap confirm/reschedule
- • Result-ready notifications
Less phone tag, smoother days
Automation handles instructions, check-ins, and routing so staff can focus on exceptions.
- • Auto reminders & site routing
- • Scan-day “I’ve arrived” & queue
- • Safe escalation for critical flags
Utilization and TAT you can measure
Track prep compliance, no-shows, and report TAT—optimize capacity per site.
- • Prep ack %, no-show %, reschedules
- • Multi-site balancing
- • Tags → Sheet/CRM dashboards
How it integrates
WhatsApp Cloud API
Template approval and reliable delivery.
Interakt
Tags, routing, opt-in management for patient journeys.
LIS / RIS / PACS
Status pings, secure report links, QA completion.
Sheets / CRM
Prep compliance, TAT, and conversion KPIs.
Flows in detail
Exactly how Labs coordinates every touchpoint.
1) Prep instructions & eligibility checks Show
Outcome: Patients arrive prepared; scans are not canceled for fasting/contrast mistakes.
When it fires: Immediately after booking, with nudges at T-24h and T-3h.
Patient experience: Bilingual checklist (food, water, meds, attire) + “Got it” button. For contrast studies, show allergy/creatinine disclaimers.
Ops: Tag prep_ack; flag risk answers for staff; log exceptions.
KPIs: Prep acknowledgment rate; cancellations due to prep ↓.
2) Confirmations & reminders (labs) Show
One-tap Confirm / Reschedule / Directions with numeric date/time. Multi-site choices if needed.
Tags: confirmed, reminded_d-1, reminded_d0, site_choice.
3) Scan-day check-ins & queue Show
“I’ve arrived” button, late notices, and grace routing. Optional turn estimate to reduce calls.
Tags: arrived, late, in_queue.
4) Results ready (secure link / pickup) Show
Notify when QA completes; share secure link or pickup instructions. Gentle reminder after 48h if unopened.
Tags: result_ready, result_opened, pickup_notified.
5) Critical/abnormal escalation Show
Route to staff/doctor with an audit trail; never disclose specifics in chat—just prompt a call-back.
Tags: critical_flag, callback_done.
6) Rescheduling & location routing Show
Offer slots by morning/afternoon/evening; support moving to an alternate center if closer or earlier.
Tags: rescheduled, site_switched.
7) Clinic / referring-doctor handoff Show
Send “report ready” to the clinic contact with secure access notes. Keep a simple audit trail.
Tags: clinic_notified, clinic_viewed.
Pricing
Simple plans by center size. Start with Labs—add other modules as you grow.
Single center
- • Prep instructions + reminders (EN + Malayalam)
- • Confirmations, rescheduling, scan-day check-ins
- • Results notifications (secure link / pickup)
- • Basic reports & Interakt tags → Sheet
Setup (one-time)
- WABA/Interakt guidance & template submission
- Bilingual prep templates (fasting/contrast)
- Reminder windows & clinic details (Maps, hours)
Ongoing monthly
- Template maintenance & timing tweaks (prep nudges)
- KPI check (prep ack, no-shows, TAT) + small tuning
- Deliverability & compliance guardrails
Limits & notes
- Message caps sized to center volume
- One location
- WhatsApp/Meta API & conversation fees billed separately by your BSP/Meta
Multi-center
- • Everything in Single
- • Multi-site routing & capacity balancing
- • Slot-bank for manual rescheduling
- • KPI dashboard (prep, TAT, utilization)
Extended support via WhatsApp & email — business-hours response, with after-hours on-call for urgent deliverability or outage issues. Proactive monitoring of template approvals & link hygiene.
Setup (one-time)
- Multi-site template set (shared + local details)
- Routing rules & slot-bank config
- Prep/scan-day windows, grace & escalation rules
Ongoing monthly
- Monthly KPI review + 1 optimization change
- Template maintenance & compliance watch
- Roll-out of winning tweaks across centers
Limits & notes
- Message caps sized to network volume
- One brand; per-center specifics allowed
- WhatsApp/Meta API & conversation fees billed separately by your BSP/Meta
Enterprise
- • Everything in Multi-center
- • LIS/RIS/PACS integrations & SSO
- • Template governance & audit trails
- • Multi-location analytics & SLAs
Setup (one-time)
- Enterprise data model & shared asset library
- Governance SOP (Utility vs Marketing, brand guardrails)
- Dashboards: per-center + executive roll-up
Ongoing monthly
- Executive summary across centers (prep ack, TAT, no-shows)
- Benchmarking & quarterly optimization sprints
- SLAs & on-call for urgent deliverability/outages
Limits & notes
- Priced per network scope & volume
- Central governance with selective local overrides
- WhatsApp/Meta API & conversation fees billed separately by your BSP/Meta
Cancel anytime. No engineering required.
WhatsApp/Meta API & conversation fees are billed separately by your BSP/Meta to your center.
Discounts available for quarterly/annual prepay. Founding & volume-based pricing available—talk to us.
Pricing varies by message volume, centers, and integrations. We’ll share an exact quote after a short scoping call.
Pricing FAQ
Do you provide 24/7 support?
Single Center includes business-hours support. Network adds after-hours on-call for urgent deliverability/outage issues. 24/7 coverage is available on request.
How do center counts work?
Network pricing includes 2 centers, then +₹1,000 / additional center each month.
What happens if we exceed message caps?
We’ll notify you at 80% usage. Overages are billed at ₹X / 100 messages, or we can right-size your plan.
Are WhatsApp/Meta fees included?
No. API & conversation fees are billed by your BSP/Meta directly to your center.
Can we get discounts for longer commitments?
Yes—quarterly and annual prepay discounts are available. We also offer founding/volume-based pricing.
FAQs
Do you support fasting/contrast instructions in two languages?
Can you notify when reports are ready?
How does multi-site routing work?
Is patient data secure?
Ready to keep patients prepared and slots full?
Start with Labs. Add Reception, Pharma, and more when you’re ready.