Fewer gaps in medication. Better adherence. Happier patients.
- • Predictive refill nudges with one-tap Reorder / Snooze / Talk to us
- • Chronic-care schedules with periodic adherence & side-effect check-ins
- • Delivery / pickup coordination and prescription validity checks
- • 24/7 availability — instant replies even outside business hours
Trusted by early adopters and pilot pharmacy programs
What you get
Predictive refills and chronic-care follow-ups that reduce gaps and simplify logistics.
Predictive refill reminders
Nudges before stock runs out; one-tap Reorder / Snooze / Skip.
Chronic-care schedules
Regimens with periodic adherence & side-effect prompts.
Delivery / pickup
Address confirm, delivery slot, or counter pickup with map link.
Substitutions & stockouts
Offer approved alternatives per policy; escalate if needed.
Escalation to staff
Route new symptoms or dosage changes to a human safely.
Reports & tags
Interakt tags → Sheets/CRM; adherence & refill KPIs.
Why this matters for pharmacy programs
Reduce lapses, improve adherence, simplify logistics.
Never run out unexpectedly
Predictive nudges and one-tap Reorder/Snooze help keep regimens on track.
- • Refill reminders
- • Delivery/pickup choices
- • Side-effect handoff to staff
Fewer calls, clearer queues
Automate the predictable; escalate dosage/contraindication questions safely.
- • POS/ERP & eRx sync (where available)
- • Substitutions with consent
- • Prescription validity prompts
Adherence and revenue retention
See lapse rate, reorder conversion, and response time—improve cohort by cohort.
- • Lapse %, conversion %
- • SLA & delivery TAT
- • Tags → Sheet/CRM
How it integrates
WhatsApp Cloud API
Template approval and reliable delivery.
Interakt
Tags, opt-ins, routing, and audit trails.
Pharmacy POS / ERP
Inventory, substitutions, order & invoice sync.
eRx / Sheets / CRM
Prescription validity & adherence dashboards.
Flows in detail
Exactly how Pharma manages refills and long-term regimens.
1) Predictive refill reminders Show
Outcome: Patients reorder on time; stock doesn’t lapse.
When it fires: Based on last issue date & pack size (e.g., T-5d, T-2d).
Patient experience: One-tap Reorder / Snooze (e.g., 3 days) / Skip this month.
Ops: Tag refill_due, reordered, snoozed, skipped; optional staff ping on skips.
KPIs: Refill on-time rate; lapse rate; reorder conversion.
2) Chronic-care adherence & side-effects Show
Periodic check-ins (weekly/fortnightly) with quick buttons: Taken / Missed / Side-effects.
Escalate side-effect reports to staff; never give medical advice—prompt a call-back.
Tags: adherence_ok, missed, sidefx_flag, callback_done.
3) Delivery / pickup coordination Show
Confirm address → pick delivery slot or pickup. Share live link or counter map.
Tags: addr_ok, delivery_slot, pickup, delivered.
4) Substitutions & stockouts Show
Offer policy-approved alternatives (brand/generic) and capture consent; escalate if restricted.
Tags: sub_offered, sub_ok, sub_declined, stockout_alert.
5) Prescription validity & renewals Show
Notify when validity is near expiry; collect new eRx/upload or route to clinic for renewal.
Tags: rx_expiring, rx_uploaded, renewal_requested.
6) Escalation to pharmacist / support Show
For dosage changes, contraindications, or complex questions—hand off to a human with an audit trail.
Tags: handoff, resolved.
Pricing
Simple plans by pharmacy size. Start with Pharma—add other modules as you grow.
Single pharmacy
- • Predictive refill nudges & adherence prompts
- • Delivery / pickup coordination
- • Substitution handling (policy-based)
- • Basic reports & Interakt tags → Sheet
Priority support via WhatsApp & email — business-hours response.
Setup (one-time)
- Interakt/WABA guidance & template submission
- SKU/pack-size mapping for refills
- Delivery/pickup playbook & saved replies
Ongoing monthly
- Refill timing tweaks & copy refresh
- KPI snapshot & light optimization
- Deliverability & compliance guardrails
Limits & notes
- Up to 1,000 messages / month
- 1 branch; English by default (MAL add-on)
- WhatsApp/Meta API & conversation fees billed separately by your BSP/Meta
Multi-branch
- • Everything in Single
- • Branch routing & capacity balancing
- • Delivery slot-bank & escalation rules
- • KPI dashboard (adherence, lapses, TAT)
Extended support via WhatsApp & email — business-hours response, with after-hours on-call for urgent deliverability/outage issues. Proactive monitoring of template approvals & link hygiene. 24/7 coverage available on request.
Setup (one-time)
- Branch data & routing rules
- Refill/adherence cohorts & tag map
- Delivery playbook (zones, fees, windows)
Ongoing monthly
- KPI review + one optimization/month
- Template maintenance & compliance guardrails
- Saved-reply refinements for support flows
Limits & notes
- Up to 3,000 messages / month (then ₹X / 100 messages)
- Multi-branch routing included; regional programs okay
- WhatsApp/Meta API & conversation fees billed separately by your BSP/Meta
Enterprise
- • Everything in Multi-branch
- • POS/ERP & eRx integrations; SSO
- • Template governance & audit trails
- • Program analytics, SLAs & executive summaries
Setup (one-time)
- Program data model (branches, cohorts) & shared assets
- Security & governance (Utility vs Marketing, brand guardrails)
- Dashboards: branch + roll-up executive view
Ongoing monthly
- Program benchmarking & rollout of winning changes
- Template lifecycle & compliance management
- SLAs & on-call for urgent deliverability/outage issues
Limits & notes
- Priced per branch/program; message cap sized to volume
- Central governance with selective local overrides
- WhatsApp/Meta API & conversation fees billed separately by your BSP/Meta
- Volume & term discounts available
Cancel anytime. No engineering required.
WhatsApp/Meta API & conversation fees are billed separately by your BSP/Meta to your pharmacy/program.
Discounts available for quarterly/annual prepay. Founding & volume-based pricing available—talk to us.
Pricing varies by message volume, branches, and integrations. We’ll share an exact quote after a short scoping call.
Pricing FAQ
Do you provide 24/7 support?
Single pharmacy includes business-hours support. Multi-branch adds after-hours on-call for urgent deliverability/outage issues. 24/7 coverage is available on request for programs.
How do branch counts and pricing work?
Multi-branch pricing includes 2 branches, then +₹1,000 / additional branch per month. Enterprise is scoped for chains/programs.
What happens if we exceed our message cap?
We notify you at 80% usage. Overages are billed at ₹X / 100 messages, or we can right-size your plan.
Are WhatsApp/Meta fees included?
No—API & conversation fees are billed separately by your BSP/Meta to your pharmacy/program.
Can we get discounts for longer commitments?
Yes—quarterly/annual prepay discounts are available. We’re flexible for founding and volume-based pricing.
How do substitutions and medical questions affect pricing?
Substitutions follow your policy with consent capture—no extra fee. The bot never gives medical advice; flagged items are routed to a pharmacist/staff within plan limits.
FAQs
Do you support English + Malayalam?
Can patients change dosage or ask medical questions in chat?
Do you handle prescription validity and renewals?
Is patient data secure?
Ready to reduce lapses and improve adherence?
Start with Pharma. Add Reception and Labs when you’re ready.