Fewer walk-aways. Faster turns. Happier hosts and guests.
- • Join the queue via QR/link—no app install, just WhatsApp
- • Live position updates and table-ready alerts
- • Optional preorders so the kitchen can prep bestsellers
- • Escalate edge cases to host—notes, special requests, party size changes
Trusted by early adopters and pilot hospitality partners
What you get
A WhatsApp-first waitlist that reduces lobby crowding and keeps guests informed.
Join from anywhere
QR on signage or a short link—guests join in WhatsApp.
Live position updates
Auto status: position, ETA windows, “you’re almost up.”
Preorders (optional)
Offer bestsellers; kitchen starts light prep to speed service.
Table-ready alerts
One-tap “on the way”; hold windows & grace rules included.
Handoff to host
Edge cases (party change, accessibility, birthdays) routed to staff.
Reports & audit
Queue time, walk-aways, seat-time, preorder uptake; tags to Sheet/CRM.
Why this matters for restaurants
Reduce walk-aways and keep the line moving.
Join from anywhere, stress-free
QR/link waitlist with live updates and table-ready alerts in WhatsApp.
- • Position & ETA windows
- • One-tap “on the way”
- • Optional preorders
Fewer “how long now?” calls
Automated updates and grace rules let hosts seat faster; preorders help the kitchen.
- • Auto-advance & holds
- • Preorder sync to POS/KDS*
- • Handoff for edge cases
*Where supported.
More covers, better reviews
Track walk-aways, turns/hour, and seat-time to tune staffing and flow.
- • Walk-away %
- • Turns/hour & seat-time
- • Tags → Sheet/CRM
How it integrates
WhatsApp Cloud API
Template approvals and reliable delivery.
Interakt
Tags, routing, opt-ins, and audit trails.
POS / KDS
Optional preorder sync to POS or kitchen display system.
Maps & links
Location, menu PDF, and waitlist QR/short links.
Flows in detail
Exactly how Queue manages each step from join → seat.
1) Join & capture Show
Outcome: Guests join from QR or link; host gets party size, name, notes.
When it fires: On join; optional capacity checks throttle peak times.
Tags: queue_join, party_n, notes.
2) Live position updates Show
Automated ETA windows and “you’re almost up” nudge; reduces host stand questions.
Tags: eta_set, eta_update, near_ready.
3) Preorders (optional) Show
Guests pick a few bestsellers; kitchen preps low-risk items to speed service.
Tags: preorder_offer, preorder_ok, preorder_skip.
4) Table-ready & grace rules Show
“Your table is ready” → guest taps On the way; hold for N minutes, then auto-advance or requeue.
Tags: table_ready, on_way, grace_expired.
5) Exceptions & handoff to host Show
Party size change, accessibility, birthdays: routed to host with context.
Tags: host_handoff, note_flag, resolved.
Pricing
Simple plans by venue size. Start with Queue—add other modules as you grow.
Small
- • Waitlist via QR/link
- • Live position updates & table-ready alerts
- • Optional preorders
- • Basic reports & Interakt tags → Sheet
Setup (one-time)
- Interakt/WABA connection & template submission
- Menu/preorder list & hold/grace rules
- Saved replies for host handoffs
Ongoing monthly
- Template maintenance & timing tweaks
- Monthly KPI snapshot (walk-aways, turns, seat-time)
- Deliverability & compliance guardrails
Limits & notes
- Up to 1,500 messages / month
- 1 location
- WhatsApp/Meta API & conversation fees billed separately by your BSP/Meta
Standard
- • Everything in Small
- • Grace rules & auto-advance
- • KPI dashboard (walk-aways, seat-time, turns)
- • Preorder sync to POS/KDS (where supported)
Extended support — business-hours response with after-hours on-call for urgent deliverability/outage issues. Proactive monitoring of template approvals & link hygiene. 24/7 coverage available on request.
Setup (one-time)
- Menu mapping & preorder rules
- POS/KDS handshake (where available)
- Host playbook & saved replies
Ongoing monthly
- KPI review + one optimization/month
- Template lifecycle & compliance management
- Benchmarking & rollout of winning changes
Limits & notes
- Up to 4,000 messages / month (then ₹150 / 100 messages)
- Includes 1 location; +₹1,000 / additional location
- WhatsApp/Meta fees billed separately by your BSP/Meta
High-volume
- • Everything in Standard
- • Role-based access & template governance
- • Multi-location analytics & SLAs
- • Custom integrations & SSO
Setup (one-time)
- Network data model & shared assets
- Onboarding playbook & change management
- Executive dashboards (venue & roll-up)
Ongoing monthly
- Quarterly optimization sprints
- SLAs & on-call for urgent incidents
- Template lifecycle & compliance at scale
Limits & notes
- Priced per location; message caps sized to network
- Central governance with selective local overrides
- WhatsApp/Meta fees billed separately by your BSP/Meta
Cancel anytime. No engineering required.
WhatsApp/Meta API & conversation fees are billed separately by your BSP/Meta to your venue.
Discounts available for quarterly/annual prepay. Founding & volume-based pricing—talk to us.
Pricing varies by message volume, covers, and integrations. We’ll share an exact quote after a short scoping call.
Pricing FAQ
Do you provide 24/7 support?
Small includes business-hours support. Standard adds business-hours + after-hours on-call for urgent deliverability/outage issues. 24/7 coverage is available on request for High-volume.
How do extra locations affect pricing?
Standard includes 1 location. Additional locations are +₹1,000 / month each. High-volume plans are scoped per network.
What happens if we exceed message caps?
We’ll notify you at 80% usage. Overages are billed at ₹150 / 100 messages, or we can right-size your plan.
Are WhatsApp/Meta fees included?
No—API & conversation fees are billed separately by your BSP/Meta directly to your venue.
Do POS/KDS integrations cost extra?
Basic preorder via WhatsApp is included. Direct POS/KDS integrations are available as paid projects.
FAQs
Can guests join without speaking to the host?
How do preorders work?
What if guests don’t show after the alert?
Do you integrate with our POS?
Ready to keep the line moving?
Start with Queue. Add Reception or Stay for end-to-end guest journeys.