Fewer calls. Smoother arrivals. Higher guest satisfaction.
- • Auto-send directions, ID collection, and ETA confirmations
- • Smart check-in reminders and easy change of arrival time
- • In-chat upsells: meals, activities, transport, cruises
- • 24/7 availability — instant replies even outside business hours
Trusted by early adopters and pilot hospitality partners
What you get
Standardized WhatsApp workflows that reduce phone tag and lift guest satisfaction.
Pre-arrival guidance
Directions, parking/jetty info, ID collection, ETA confirmations.
Check-in coordination
Smart nudges; guests adjust arrival time in one tap.
Upsells & requests
Meals, cruises, transport, local activities—confirm in chat.
In-stay support
House rules, Wi-Fi, assistance; escalate to staff when needed.
Local tips
Share curated guides and time-boxed suggestions (AM/PM).
Post-stay reviews
Polite Google review prompts and feedback capture.
Why this matters for hospitality
Less front-desk congestion, smoother stays.
Clarity before and during stay
WhatsApp for check-in details, directions, upsells, and quick help—no app install.
- • Pre-arrival info & ETA
- • Digital concierge & requests
- • Checkout & feedback prompts
Fewer calls, faster triage
Automate common questions; route maintenance/housekeeping to the right queue.
- • Templates for FAQs
- • Task routing & audit trail
- • Escalation on service issues
Happier reviews and upsells
Measure response times, issue resolution, and review rates—lift NPS and revenue.
- • Response SLAs & CSAT
- • Issue categories & TAT
- • Tags → Sheet/CRM
How it integrates
WhatsApp Cloud API
Template approval and reliable delivery.
Interakt
Tags, routing, opt-ins, and audit trails.
Booking engine / PMS
Pull reservations, send updates, sync notes.
Maps & links
Google Maps, house rules, and activity menus.
Flows in detail
Exactly how Stay handles each guest touchpoint.
1) Pre-arrival guidance Show
Outcome: Guests arrive prepared; fewer “how to find us” calls.
When it fires: Immediately on booking + D-1 reminder (time-boxed).
Experience: Directions, parking/jetty info, ID upload, ETA confirm in one tap.
Tags: pre_info_sent, id_ok, eta_ok.
2) Check-in coordination & reminders Show
Guests adjust arrival time; late arrival path offers alternate windows.
Tags: checkin_nudge, late_flag, window_changed.
3) Upsells & add-ons Show
Offer meals, cruises, airport pickup, or tours; guests confirm in chat (with headcount/time).
Tags: upsell_offer, upsell_accept, upsell_decline.
4) In-stay support & house rules Show
Auto-share Wi-Fi, house rules, and quick help; escalate to staff on issues.
Tags: rules_sent, support_req, support_resolved.
5) Local tips & micro-itineraries Show
Time-boxed suggestions (AM/PM, rainy-day) with map links; optional reservations in chat.
Tags: tips_sent, tip_saved, reservation_req.
6) Post-stay reviews & feedback Show
Polite Google review prompts 2–6 hours after checkout; route issues to staff.
Tags: review_sent, review_left, issue_flag, issue_resolved.
Pricing
Simple plans by property count. Start with Stay—add other modules as you grow.
Single property
- • Pre-arrival info & reminders (maps, ID, check-in time)
- • Check-in nudges & late-arrival handling
- • In-stay requests (housekeeping, amenities) with tags
- • Post-stay review request (compliant, one touch)
Setup (one-time)
- Interakt/WABA connection & template submission
- Pre-arrival checklist (ID, ETA, parking, directions)
- Saved replies for front desk (/late, /upgrade, /policy)
Ongoing monthly
- Template maintenance & schedule tweaks (seasonality)
- Monthly KPI email (on-time check-ins, requests SLA, reviews)
- Deliverability & compliance guardrails
Limits & notes
- Up to 1,000 messages / month
- 1 property
- WhatsApp/Meta API & conversation fees billed separately by your BSP/Meta
Multi-property
- • Everything in Single
- • Upsell catalog (early check-in, breakfast, late checkout)
- • Property-aware routing & request SLAs
- • Live KPIs (check-in on-time %, request TTR, reviews)
Extended support — business-hours response with after-hours on-call for urgent deliverability/outage issues. Proactive monitoring of template approvals & link hygiene. 24/7 coverage available on request.
Setup (one-time)
- Shared template library + local overrides (house rules, timings)
- Upsell items & policies (pricing, cut-offs)
- SLA matrix, request categories & escalation rules
Ongoing monthly
- KPI review + one optimization/month (cadence, copy, upsell placement)
- Template lifecycle & compliance management
- Benchmarking across properties; rollout of winning changes
Limits & notes
- Up to 3,000 messages / month (then ₹X / 100 messages)
- Includes 2 properties; +₹1,000 / extra property
- WhatsApp/Meta fees billed separately by your BSP/Meta
Enterprise
- • Everything in Multi-property
- • PMS/CRM/Channel integrations & SSO
- • Brand & template governance at scale
- • Network analytics, SLAs & executive roll-ups
Setup (one-time)
- Network data model & shared asset library
- Onboarding playbook & change management
- Executive dashboards (property & roll-up)
Ongoing monthly
- Quarterly optimization sprints
- SLAs & on-call for urgent incidents
- Template lifecycle & compliance at scale
Limits & notes
- Priced per property; message caps sized to network volume
- Central governance with selective local overrides
- WhatsApp/Meta fees billed separately by your BSP/Meta
Cancel anytime. No engineering required.
WhatsApp/Meta API & conversation fees are billed separately by your BSP/Meta to your property/group.
Discounts available for quarterly/annual prepay. Founding & volume-based pricing—talk to us.
Pricing varies by message volume, properties, and integrations. We’ll share an exact quote after a short scoping call.
Pricing FAQ
Do you provide 24/7 support?
Single property includes business-hours support. Multi-property includes business-hours + after-hours on-call for urgent deliverability/outage issues. 24/7 coverage is available on request for chains.
How do property counts affect pricing?
Multi-property pricing includes 2 properties, then +₹1,000 / additional property each month. Enterprise is scoped for chains and hospitality groups.
What happens if we exceed message caps?
We’ll notify you at 80% usage. Overages are billed at ₹X / 100 messages, or we can right-size your plan.
Are WhatsApp/Meta fees included?
No—API & conversation fees are billed separately by your BSP/Meta directly to your property/group.
Can we get discounts for longer commitments?
Yes—quarterly/annual prepay discounts are available. We’re flexible for founding and volume-based pricing.
Do you integrate with our PMS/Channel Manager?
We work alongside your PMS/Channel tools; direct integrations can be scoped as paid projects. We always keep Utility vs Marketing templates policy-safe.
FAQs
Do you support late arrivals or rescheduling?
Can we upsell meals or local activities?
Do you integrate with our booking engine?
Is guest data secure?
Ready to host with fewer calls?
Start with Stay. Add Reception, Labs, or Pharma when you’re ready.